Frequently Asked Questions (FAQs) for Malacab.com

Booking and Services

  1. How do I book a cab on Malacab.com?      You can book by clicking on the book now tab, calling us or with our easy to use app
  2. Can I book a cab in advance for a specific date and time?   Yes you can book up to 12 months in advance
  3. What types of vehicles are available for booking?    We have saloon and estate cars, 6 seater cars and Minivans that can seat 7 or 8 passengers
  4. Do you offer services for airport transfers?    Yes we specialise in Airport transfers from both Malaga and Gibraltar airports
  5. Can I request a specific driver or vehicle?   Yes just give our friendly call centre staff a call
  6. Is there a mobile app for booking Malacab services?   Yes we have a passenger app available for you to download free from Google play or Apple Appstore

Pricing and Payments

  1. How is the fare calculated for my trip?    Our airport transfer fares are fixed and other trips are priced at a reasonable rate per KM
  2. What payment methods do you accept?  You can pre- pay when you book or pay the driver by cash or card
  3. Are there any additional charges for tolls or parking?  If you would like to take a toll road please advise the driver and he will only charge you for the toll fee extra
  4. Can I get an invoice or receipt for my trip?   Yes, when your trip is finished you can download a receipt from the app or contact our call centre to send you one
  5. Do you offer discounts or promotional codes?  Yes, check on our app under the discounts section or look out for special codes on our social media channels

Cancellations and Refunds

  1. What is your cancellation policy?
  2. How do I cancel my booking?
  3. Will I get a refund if I cancel my trip?
  4. What happens if the driver cancels my booking?

Account and Support

  1. Do I need to create an account to book a cab?
  2. How can I reset my password if I forget it?
  3. How do I contact customer support?
  4. Can I update my booking details after confirmation?
  5. What should I do if I lose an item in the cab?

Safety and Reliability

  1. Are your drivers verified and trained?
  2. What safety measures do you have in place for passengers?
  3. Can I track my driver’s location in real-time?
  4. What should I do in case of an emergency during my ride?
  5. Do you offer child seats or special accessibility options? Yes we offer free child seats for all pre booked journeys

Corporate and Group Services

  1. Do you provide corporate or business travel solutions?
  2. Can I book multiple cabs for a group trip?
  3. Do you offer special rates for regular or bulk bookings?

Miscellaneous

  1. What areas or cities does Malacab operate in?
  2. Do you offer services for long-distance or outstation travel?
  3. Can I provide feedback or rate my driver?
  4. Do you support multi-stop trips?
  5. Are pets allowed in your vehicles?